Every day hundreds of thousands of parcels are shipped across the country and the world. Those numbers have increased precipitously along with the modern usage of the internet and our ever-increasing reliance on remote commerce. As consumers and business owners alike have found an increased need for reliable shipping options, they have repeatedly turned to one of the leaders in the transportation industry, The Custom Companies. Headed by CEO Perry Mandera, the storied firm has fielded many questions over the years from customers inquiring about its history, practices, and more. We’ve collected some of the most commonly asked questions below to give a more complete look at the company and the man who founded it.
Company History
The Custom Companies was founded by Perry Mandera in 1986. At that time, he had recently returned from a tour in the US Marine Corps where he had served in the transportation division as a driver moving troops and supplies between locations. The experience helped form the foundation of Perry’s background in transportation and also helped to impress upon him the importance of reliable shipping options in the face of great need. Concurrent to the company’s foundation, he was also serving as the Republican Ward Committeeman for the 26th Ward of Chicago. At the time, he was the youngest person to ever be elected to the position.
In the more than three decades since its founding, The Custom Companies has managed to keep its focus on the principles put in place at its start. These principles revolve around not only meeting but anticipating customer needs, as well as providing safe, reliable, and prompt transportation service throughout its areas of operation. The company also places particular emphasis on continuously improving its offerings so it can always provide customers with the latest and highest standard of excellence (customcares).
How does The Custom Companies compare to other service providers?
The company is proud of its history of top-tier performance and institutes a variety of efforts to ensure it is delivering shipments in a manner that compares favorably to its competition. As a result, the company’s transit times are among the best in the industry, both nationally and regionally. One of the ways this is accomplished is through the implementation of its direct haul system. This system allows the company to not only eliminate multiple handling of shipments but also to avoid break bulks as well.
Along with this increase in speed, the system also reduces spoilage. As a result of its implementation, the company has been able to directly reduce damages and claims. In fact, the company is able to boast one of the lowest claim ratios in the industry. On the whole, improvements such as these allow the company to confidently promise faster service that is accompanied by a reduction in exposure to damage and loss for its customers.
Does the company operate nationally?
Yes, the company understands that breadth of delivery service is a key component in meeting the needs of the modern shipping customer. It, therefore, guarantees that it can handle shipments going to and from every point in the United States, including Alaska, Hawaii, and Puerto Rico. Furthermore, the company operates extensive regional shipping networks in the Chicago and Los Angeles metropolitan areas to improve shipping efficiency and delivery times. They also offer shipping services to Canada and currently handle hundreds of shipments a week to customers residing in that country. The company provides the necessary forms for these types of shipments for download on its website.
What types of charitable involvement does the company engage in?
Many parts of a company’s ethos are a reflection of the philosophical leanings of those at its head, and when it comes to The Custom Companies’ philanthropy this is especially apparent. Incited by the charitable drive of CEO Perry Mandera, the company maintains a fully funded and separate charitable arm known as Custom Cares. Through that organization, Mandera and the company have provided aid and assistance to children and families throughout the country. This aid has come in a variety of forms such as the sponsorship of youth athletics, the donation of tuition assistance, or monetary support for families in times of need.
The company also routinely donates resources to relief efforts when disasters strike. Past examples of this have included the donation of financial resources and needed supplies to those affected by Hurricane Katrina and California wildfires. The company also provides transportation support to these efforts, which helps to streamline response time and efficiency. Through these donations alone, relief is able to reach its intended recipients faster and more effectively.
How does the company utilize technology?
Implementation of technology is a focus of the company that again stems from Perry Mandera’s vision. Knowing that a constant push to utilize cutting-edge technology has a beneficial effect on customer satisfaction, he has worked tirelessly to make The Custom Companies a leader in the field. These advancements, such as tablets for drivers, custom management systems for docks and warehouses, and efficiency-improving dispatch software has been key in allowing the company to boast some of the fastest delivery times amongst nationwide transportation firms. The company has brought this same ethos to its website design, pulling recommendations and feedback from customers to create an interface that is wholly focused on improving customer experience.
With the sheer number of parcels that get shipped on an ongoing basis, the transportation industry has had to make drastic changes in recent years. Companies who have been slow to adapt have seen their delivery times drag and customer satisfaction plummet. Conversely, those who have prioritized top-tier performance and tool implementation, such as The Custom Companies, have seen customer appreciation attain consistent highs. Through the drive of CEO Perry Mandera, his company has maintained the focus on quality that characterized its early days and has scaled that focus into creating one of the largest operators in its field. Armed with the above info concerning the company’s practices in business and in corporate responsibility, those seeking a shipping partner will be well served by The Custom Companies and its efficient nationwide operations.
More about Perry Mandera at https://thenewsversion.com/2018/01/philanthropist-perry-mandera/
